Enterprise

((i18n.mxo_branch_page_h1_heading))

Schinnen Military ID

Location Details

Exchange Serv.concessionaires
KOLBERGER STR. 7
Duesseldorf, NW, DE, 40599

Get Directions
Pick-Up Service Available
After-Hours Returns Unavailable

Rental Policies

Additional drivers - There is an additional charge of 5 Euro per day for each additional authorized driver.

All drivers must be at least 21 years of age to rent a vehicle. Renters 21-24 years of age may rent car class Mini through standard wagon size cars, 5 seated passenger vans, small four-wheel drives and cargo vans. For Renters 25 years of age there is no age restriction with regards to car class.

The deductible that applies to cars rented at German locations is 850 EUR for all car classes, except commercial vans 1000 EUR. The deductible for rentals made under corporate agreements can vary. Please contact your local branch for more information. Reduced liability cover, EP-Excess Protection, is offered at an additional charge at the time of rental. Should the renter decide to reduce his or her liability, Enterprise shall waive, in accordance with the terms of the rental agreement and applicable laws, liability claims for loss or damage to vehicle rental. Cover provided by the liability reduction may overlap with the terms of the renters existing insurance cover, e.g. credit card, insurance cover. Enterprise is not in a position to determine whether the renters existing insurance cover will suffice. The renter should check his or her relevant insurance policies to establish whether they already cover the level of protection for the rental car that is offered by the reduced liability cover.

THIS RENTAL BRANCH SERVICES MILITARY PERSONNEL ONLY. IT IS LOCATED ON-BASE AND CIVILIANS CAN NOT ACCESS IT. ENSURE THAT CUSTOMERS HAVE PROPER MILITARY IDENTIFICATION AND USA-UER DRIVER LICENSE PRIOR TO BOOKING A RESERVATION. TRAVELING ON ORDERS. THE DEFENCE TRAVEL MANAGEMENT OFFICE -DTMO- SPECIFIES THAT THE GOVERNMENT ADMINISTRATIVE RATE SUPPLEMENT -GARS FEE- APPLIES. GARS WILL BE PAID BY ALL RENTERS AND SHALL BE LISTED SEPARATELY FROM THE DAILY RATES ON THE RENTAL CONTRACT. ON ORDERS TRAVEL SHOULD USE CUSTOMER NUMBER GGH7777. NAVIGATION SYSTEM- 5 EUR PER DAY, 50 EUR PER RENTAL -MAX. ONE WAY RENTALS WITHIN GERMANY ARE ALLOWED, WILL BE CHARGED AT 25 EUR PER RENTAL. 20 PERCENT SURCHARGE FOR AIRPORT RENTALS. YOU MAY DRIVE THE RENTAL CAR TO CERTAIN COUNTRIES OUTSIDE OF GERMANY -RESTRICTIONS APPLY-SEE BELOW. OUT OF COUNTRY RENTALS REQUIRE PRIOR APPROVAL, AND ARE CHARGED AN EXTRA -50,00 EUR PER RENTAL MAX- 20 PERCENT SURCHARGE FOR AIRPORT RENTALS. OUT-OF-THE COUNTRY RENTALS ARE ALLOWED INTO ANDORRA, BELGIUM, DENAMRK, FINLAND, FRANCE, GIBRALTAR, GREAT BRITIAN, IRELAND, LIECHTENSTEIN, LUXEMBOURG, MONACO, NETHERLANDS, NORWAY, AUSTRIA, PORTUGAL, SWEDEN, SWITZERLAND, AND SPAIN. OUT OF COUNTRY RENTALS INTO CROATIA, ITALY, THE VATICAN, SAN MARINO, POLAND, SLOVAKIA, SLOVENIA, CZECHOSLOVAKIA, AND HUNGARY, ARE ALLOWED EXCLUDING RENTALS OF THE FOLLOWING BRANDS, AUDI, BMW, MERCEDES, VW, LAND ROVER, AND JAGUAR. OUT OF COUNTRY RENTALS ARE NOT ALLOWED TO OTHER COUNTRIES NOT MENTIONED ABOVE.

Pai-pec are offered at an additional charge at the time of the contract being signed. Should these insurance policies be taken out, in the event of an accident the renter and passengers shall receive, amongst other things, disability payouts and death benefits or insurance cover for baggage-belongings stolen from the vehicle. Pai-pec benefits are not affected by the renters other insurance cover. This only serves as a summary, further details can be obtained from the office. Pai-pec are subject to the conditions, limitations and exclusions that are listed, according to the contract date, in the pai policy of züich versicherung -zurich insurance. Taking out pai-pec is optional and not a requirement for vehicle rental. Cover provided by pai-pec may overlap with the terms of the renters existing insurance cover. Enterprise is not in a position to determine whether the renters existing insurance cover will suffice. The renter should check his relevant policies to establish whether they already cover the level of protection offered by the pai-pec.

A MAJOR CREDIT CARD MUST BE USED TO SECURE A VEHICLE WHEN RENTING. AT THE END OF THE RENTAL, A DEBIT EC CARD, PRE-PAID CARD, OR OTHER FORM OF PAYMENT MAY BE USED TO SETTLE THE FINAL CHARGE ON THE VEHICLE. A MAJOR CREDIT CARD IS DEFINED AS A CARD THAT IS SUPPORTED BY A PRE DETERMINED LINE OF CREDIT, NOT A BANK ACCOUNT OR PRE PAID BALANCE.

Documents - All drivers must present their valid driving license and identity card or passport at time of rental. Non-English licenses issued outside of Europe must be accompanied by an international driving license in English. Rental can be completed up to 6 months after entry-date stamped in the drivers passport. Age - All drivers must be at least 21 years of age to rent a vehicle. Renters 21-24 years of age may rent car class Mini through standard wagon size cars, 5 seated passenger vans, small four-wheel drives and cargo vans. For Renters 25 years of age there is no age restriction with regards to car class.

((i18n.mxo_featured_city_page_faq_heading))

The cost of a rental car depends on many factors and can vary greatly. These factors include:

  • The length of time you are renting the car
  • Car class selected
  • Rental location
  • Added insurance or protection products
  • Additional products selected
  • If you have to modify your reservation
  • If you have to extend your reservation
  • If you have to change your rental drop-off location

For the most accurate pricing, start a reservation.

To rent a car from Enterprise Rent-A-Car in the United States and Canada, you will need the following:

  • To be 25 years old 
  • A valid driving licence with a photo
  • A photo ID (for example: a driving licence or passport)
  • Credit or debit card (check the acceptable forms of payment at the location you're renting from)

Some locations may require additional information, including but not limited to: 

  • An International Driving Permit (IDP): If the licence is written in a language or characters different from those of the country of rental, an IDP is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation.
  • Return travel and accommodation information: Visitors to the UK must also provide proof of return travel and accommodation information while in the UK. 

As a customer, you have a choice as to how you would like to pay for fuel.

Fuel policy at non-airport locations:

  • You may refuel the vehicle to the same fuel level you received when you picked up the vehicle, or if you choose not to refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate which is typically above the local pump price. An additional refuelling charge may apply at some locations.
  • A full tank of fuel is not guaranteed.

Fuel policy at airport car rental locations:

  • You may refuel the vehicle to the same fuel level you received when you picked up the vehicle, or if you choose not to refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate which is typically above the local pump price. An additional refuelling charge may apply at some locations.
  • You may opt to pre-pay for fuel — pre-pay gives you two conveniences:
    • You can avoid the hassle of having to fuel up the vehicle before returning.
    • The pre-pay fuel option is calculated at the local rate of fuel minus a per gallon discount.

Note: Pre-paid fuel is only sold in full tanks at the discounted price per gallon and is not refundable. Local fuel rates will vary by the area you are renting a vehicle.

For additional questions, please visit our main car rental FAQs page.